FAQ

Account management and security

I haven't received the SMS code
Published on Aug 16, 2023Updated on Dec 25, 202531,163
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Jan 8, 202611,879
How do I change my login password?
Published on Aug 22, 2023Updated on Nov 17, 202519,172
How do I register an account on OKX?
Published on May 23, 2024Updated on Jan 8, 202625,521
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on Sep 8, 202515,392
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Sep 8, 202515,450
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Jan 9, 20265,905
How do I change my phone number?
Published on Sep 7, 2023Updated on Nov 17, 202513,899
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Sep 8, 202523,025
How do I download my account statements?
Published on Nov 6, 2024Updated on Dec 26, 202557
How do I close my account? (app)
Published on Aug 22, 2023Updated on Nov 17, 2025868
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Sep 8, 20254,070
How do I create passkeys? (web)
Published on Aug 16, 2023Updated on Nov 17, 20254,156
How do I check on updates to my support ticket?
Published on Oct 17, 2025Updated on Jan 6, 202621
What's the Global Trading account for Brazilian users?
Published on Nov 25, 2025Updated on Dec 9, 20251

Showing 1-15 of 36 articles