FAQ

Account management and security

I haven't received the SMS code
Published on Aug 16, 2023Updated on Dec 25, 202531,183
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Jan 8, 202611,892
How do I change my login password?
Published on Aug 22, 2023Updated on Nov 17, 202519,174
How do I register an account on OKX?
Published on May 23, 2024Updated on Jan 8, 202625,540
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Jan 9, 20265,909
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Sep 8, 202515,456
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on Sep 8, 202515,417
How do I change my phone number?
Published on Sep 7, 2023Updated on Nov 17, 202513,899
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Sep 8, 202523,032
What's the Global Trading account for Brazilian users?
Published on Nov 25, 2025Updated on Dec 9, 20251
How do I download my account statements?
Published on Nov 6, 2024Updated on Dec 26, 202557
How do I close my account? (app)
Published on Aug 22, 2023Updated on Nov 17, 2025869
How do I navigate to and customize notification settings?
Published on Oct 8, 2025Updated on Nov 6, 20259
How do I create passkeys? (web)
Published on Aug 16, 2023Updated on Nov 17, 20254,157
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Sep 8, 20254,078

Showing 1-15 of 36 articles