FAQ
Account management and security
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Jan 8, 202611,870
- How do I register an account on OKX?Published on May 23, 2024Updated on Jan 8, 202625,516
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Sep 8, 202515,379
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Sep 8, 202515,446
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Sep 8, 202523,022
- How do I download my account statements?Published on Nov 6, 2024Updated on Dec 26, 202557
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Nov 17, 20256,136
- What is sub-account?Published on Aug 22, 2023Updated on Dec 26, 20251,770
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Sep 8, 20254,067
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Nov 17, 20254,155
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Jan 6, 202621
- How do I close my account? (web)Published on Aug 22, 2023Updated on Nov 3, 2025442
- OKX EEA Beginner's GuidePublished on Jun 30, 2025Updated on Dec 16, 202511
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Oct 9, 202513,359
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Dec 15, 2025374
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