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FAQ
Account management and security
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Jan 8, 202611,868
- How do I register an account on OKX?Published on May 23, 2024Updated on Jan 8, 202625,515
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Sep 8, 202515,374
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Sep 8, 202515,444
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Jan 9, 20265,905
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Sep 8, 202523,022
- How do I download my account statements?Published on Nov 6, 2024Updated on Dec 26, 202557
- What is sub-account?Published on Aug 22, 2023Updated on Dec 26, 20251,770
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Sep 8, 20254,067
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Jan 6, 202621
- How do I close my account? (web)Published on Aug 22, 2023Updated on Nov 3, 2025442
- How do I change my email?Published on Sep 6, 2023Updated on Nov 17, 20253,913
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Oct 9, 202513,359
- Passkey FAQPublished on Mar 19, 2025Updated on Dec 23, 2025105
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 3, 2025