FAQ

Account management and security

I haven't received the SMS code
Published on 16 Aug 2023Updated on 25 Dec 202531,154
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 8 Jan 202611,868
How do I change my login password?
Published on 22 Aug 2023Updated on 17 Nov 202519,168
How do I use a physical security key to protect my account?
Published on 10 Jan 2025Updated on 8 Sept 202515,372
How do I link an authenticator app?
Published on 29 Aug 2023Updated on 8 Sept 202515,443
How do I change my phone number?
Published on 7 Sept 2023Updated on 17 Nov 202513,895
Why is my account frozen and how do I unfreeze it?
Published on 22 Aug 2023Updated on 8 Sept 202523,022
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 17 Nov 20256,136
How do I check on updates to my support ticket?
Published on 17 Oct 2025Updated on 6 Jan 202621
How do I close my account? (app)
Published on 22 Aug 2023Updated on 17 Nov 2025868
How do I download my account statements?
Published on 6 Nov 2024Updated on 26 Dec 202557
Disabling cloud sync on your authenticator app
Published on 12 May 2023Updated on 8 Sept 20254,067
How do I change my authenticator app?
Published on 11 Sept 2023Updated on 17 Nov 20254,003
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 17 Nov 20254,155
What is sub-account?
Published on 22 Aug 2023Updated on 26 Dec 20251,770

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